The Swym Platform is fully GDPR Compliant, ensuring that consumers' data rights are respected and supported. We help merchants like you maintain compliance by facilitating the exercise of these crucial rights for your customers.
Under GDPR, your customers in the EU have the following key rights concerning their personal data:
Right of Access: Customers can request to know what personal data of theirs is stored within our system.
Right to be Forgotten (Erasure): Customers can request the complete removal of all their personal data from our system.
Right of Portability: Customers can request their personal data to be provided in a machine-readable format, enabling them to transfer it to another organization.
Right to Object: Customers can refuse or withdraw consent for the processing of their personal data.
Right to Rectify: Customers can request corrections to any inaccurate personal data stored in our system.
Managing Customer Data Requests
To facilitate these rights for your customers, we provide you with direct tools in your Swym Dashboard:
Access, Download, and Delete Data: For requests related to the Right of Access, Right to be Forgotten, and Right of Portability, you can easily view, download (as a CSV file), or delete a customer's data directly from your Swym Dashboard. Simply provide the customer's email address, which serves as our primary identifier for user data.
Please note that for data deletion requests, all associated user data will be permanently erased from the Swym system within 30 days. We maintain an audit trail of all such removal requests for record-keeping purposes, which includes details of the original request.
Object and Rectify Data: For requests pertaining to the Right to Object or Right to Rectify data, please contact our support team. You can initiate a request with us to either remove specific data points or update inaccurate information on behalf of your customer.
CCPA Data Deletion Requests
If you receive a data deletion request under the CCPA (California Consumer Privacy Act), please reach out to us with the associated email address of the data you wish to have deleted.
Your Personal Data Retention
Regarding the retention of your personal data (as a merchant), we will retain it for as long as necessary to fulfill the purpose for which it was collected. This includes scenarios such as fulfilling a contract, serving our or a third party’s legitimate interests, or based on your consent. Unless you request earlier deletion, we may hold your personal data for 365 days after you stop using our Services.
Need further assistance?
You can always reach out to us at [email protected].
If you're already on our messenger, simply say "talk to an agent," and Fin will connect you with a member of our team who can provide further assistance.