Accessing the Email Editor
From your app dashboard, open the Marketing tab.
Select the email alert you want to update (e.g., “Back in Stock Alerts”).
You will see the default email template with the options:
Customize
Send Test Email
Click Customize to open the Email Editor.
If you don’t see a customizable template, you must switch to the new customizable template to be able to edit the email content directly within the UI.
Please Note: Once you switch to the new customizable template, you will not be able to revert back to the old template. If you do not see the option to switch, contact [email protected] for assistance.
Editing Email Content
Once inside the Email Editor, you can modify any part of the email message to match your desired tone, brand voice, or language.
1. Direct Text Editing
Click directly on any text block in the Template Editor (left side).
Replace the default text with your custom content.
You can rewrite any line in any language (e.g., French, Spanish, German, Arabic, Japanese, etc.).
The editor supports all standard Unicode characters.
2. Using External Translations
If you want the email in another language:
Translate your content externally (e.g., using a translation tool or your own copy).
Paste the translated text directly into the Email Editor.
Adjust formatting as needed.
3. Formatting Tools
Use the built-in formatting toolbar to style your updated content:
Bold, italics, underline
Text color and highlight color
Alignment (left, center, right)
Bullet lists and numbered lists
Your changes appear instantly in the live preview.
Saving & Testing Your Updated Email
Click Save when you’re satisfied with the content.
Use Send Test Email to preview how the updated language appears in your inbox before publishing.
FAQs: Language Customization
1. Does Swym automatically translate email content into different languages?
No. Swym does not provide automatic translations. Merchants need to manually translate their email copy using an external tool or their own localized content, and then paste it into the Email Editor.
2. Can I use any language in Swym email templates?
Yes. You can use any language (including French, Spanish, German, Arabic, Japanese, etc.). The Email Editor supports all standard Unicode characters, so non-English scripts work without issues.
3. Will switching to the new customizable template affect my existing email?
Yes. Once you switch to the new customizable template, you cannot revert back to the old template. Your existing alert will now use the new editor going forward.
4. I don’t see the option to customize or switch templates. Why?
If you don’t see the customizable template or Switch Template option, your alert may still be using an older template or may not be enabled for customization. Please contact [email protected] for assistance.
5. Can I edit subject lines as well as email body content?
Yes. Subject lines can also be edited within the Email Editor, allowing you to localize or rewrite them to match your brand tone and language.
6. Can I preview how the translated email will look before sending it to shoppers?
Absolutely. Use Send Test Email to preview the updated email in your inbox and verify formatting, language, and overall appearance before publishing.
7. Do I need technical knowledge or code to edit email content?
No. All edits are done directly through the visual Email Editor. No HTML or coding knowledge is required.
8. Can I format translated content (bold, lists, alignment)?
Yes. The Email Editor includes formatting tools such as bold, italics, text alignment, colors, and bullet or numbered lists, which work across all languages.
Need Assistance?
If you need help switching to the new template or managing multiple localized copies, email us at [email protected] or type “talk to an agent” in the in-app messenger.