Back in Stock Reminder Emails

At times, a shopper who has subscribed to Back in Stock Alerts does not immediately purchase the item after the “Back In Stock” email has been triggered. In such scenarios, a second reminder email to those users might help nudge them to complete that purchase.

The “Second Reminders” feature in the app can help you configure these automatic second reminders if you are on any of our paid plans. With this feature, you can:

To enable this feature, head over to the homepage of the Application Dashboard and click on the Enable Reminders button.

On the Swym Admin page, click on the Enable button to set up the reminder emails!

Once done, you can set the time interval for the second reminder to be sent and also customize your email template by clicking on the Manage button.
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This should open up the no-code email editor and preview screen. This editor will allow you to easily customize the look and feel of your reminder emails. When your email is configured, all that you need to do is send a test email to check whether everything looks good once the email lands in an inbox. To do this, click on the “Send Test Email” button on top of the preview section, enter the email you want to send the test email to, and click on the Send button.
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This section allows you to edit the email subject line and has a character limit of 150 (including punctuation). You can use the “Product Title” button to automatically pull in the product name that the customer registered for, making it a personalized experience for your customer.

Pro tip: When you’re writing a subject line and have included the product title tag, ensure that your subject line has enough characters to accommodate even your longest product name.
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This section allows you to edit the banner of your email. You can either upload an image or choose to go with plain text (up to 150 characters, with punctuation). If you’re using an image, make sure that the image dimensions are 300px x 60px.
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This section allows you to change the content of the email. The limit for this section is 500 characters. Use the Product Title and Page Link merge tags to add the details of the product you want to remind the customer about for better recall.
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This section allows you to edit the look and feel of the Call To Action button which will be used to redirect the customer to the product page, so they can complete their purchase. You can edit the color and the text on the button using the button color and button label fields.
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The last section of the email is called the footer. This will appear just over the Unsubscribe section (which is configured by default) and can be used to add any other information to the email, such as your company address. The limit for this section is 250 characters.
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Once you’re happy with the way the email looks, click on the “Save Template” button at the bottom of the screen.

With your email now configured, all that you need to do is send a test email to check whether everything looks good once the email lands in an inbox. To do this, click on the “Send Test Email” button at the top of the preview section, enter the email you want to send the test email to, and click on the Send button.

If everything looks good in your inbox, you’re done! Your reminder emails are configured and will be sent out automatically.

If you want to make more changes, you can come back to the editor and edit all or individual sections of the email. Remember to click on the “Save Template” button to ensure that the changes are reflected.

Voila! You have now successfully set up and configured the second back-in-stock reminder emails.

You can always reach out to us at [email protected].

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