Any users who are waiting on a back-in-stock alert will be automatically notified when those products are restocked if your store is on one of our paid plans.
If your store is on a Free Plan, however, the app doesn’t automatically send these alerts out. Instead, you can trigger the alerts via the app dashboard for each product that you restock. To do this, go to the Swym Dashboard > Reporting > Products section.
This report provides a list of products for which users have signed up for an alert, along with information on inventory levels and the number of users waiting to be notified when the product comes back in stock. Click on the button titled “Send Swym BiS Alerts” on a product. This will trigger our workflow, and after ensuring that the product is currently in stock, the app will send the alert emails to all users who had requested to be notified when the product was restocked.
A sample report on the app dashboard is shown below:
Need further assistance?
You can always reach out to us at [email protected].
If you're already on our messenger, simply say "talk to an agent," and Fin will connect you with a member of our team who can provide further assistance.