With the Shopify POS integration for Swym Back in Stock Alerts, you can easily access your customers’ out-of-stock subscriptions directly from your Shopify POS device while in-store. You also have the option to sign up on behalf of your customers, ensuring they receive notifications when an out-of-stock product is restocked. By leveraging this data, you can provide personalized recommendations and enhance their overall shopping experience. If those items happen to be available in stock at the store, you might also be able to help them purchase those items while they are at the store.
Setting up your POS
You can easily access your customer’s back in stock subscriptions on your Shopify POS with Swym Back in Stock Alerts. Just follow these 5 simple steps:
Step 1 – Log in to your POS device as a staff member who can edit the Smart Grid.
Step 2 – Tap on “Add a tile” on any page to open the menu.
Step 3 – Tap on “App” and choose “Swym Back in Stock Alerts” from the list of apps.
Step 4 – Tap on “Add” for adding the 2 actions for Swym Back in Stock Alerts
“View subscribed out of stock products” will allow you to view all the products that the customer has signed up to be alerted on.
“Sign up customers to receive back-in-stock alerts” will allow you to signup for product alerts on behalf of the customer so that they get notified when a product is restocked.
Step 5 – You’re done! Now you can tap on “Back in stock requests” whenever you want to see your customer’s out of stock product subscriptions.
Note: Make sure you select a customer by tapping on the “Add customer” tile first. Otherwise, the “Back in stock requests” tile will be grayed out.
Back in stock requests (Released Jun 20, 2023)
On your POS device, after selecting the customer, simply tap on “Back in stock requests” to view the products they have signed up to receive notifications for, when those become available again.
You can also add any of these items to the POS cart for the customer and help your customer complete the checkout process.
Sign up for Back in stock alerts (Released Jun 29, 2023)
On your POS device, once you’ve chosen the customer, just tap on the tile that says “Sign up for Back in stock alerts”. This will allow you to see all the products that are currently out of stock.
You can sign up for alerts on behalf of the customer so they receive notifications when any of these out of stock products become available again. You can also check the list of products that the customer has already signed up for and are currently still out of stock.
Recommendations (Released Aug 24, 2023)
On your POS device, the store associate can look for the items that the customer has signed up to be alerted on, and check their availability. If the item is still out of stock, they can use Swym recommendations to suggest product alternatives that are similar or related to the original item.
To view the recommendations, you can simply tap on “Back in stock requests” and select the product that you want to see recommendations for. Then, hit the chevron and you will see a list of recommended products for that particular product. You can browse through the list and choose the best option for the customer.
You can also see more details about the alternate product in the product page and add the product to cart on behalf of the customer.
FAQs
Why is the “Back in stock requests” tile on the POS not clickable or grayed out?
Please reach out to Swym support with a brief description of the steps that led to the error and our support team will assist you as soon as possible!
How does the screen look when the shopper has not signed up to be alerted on any out of stock items ?
The screen should show a message like this:
What should I do if I encounter an error?
Please reach out to Swym support with a brief description of the steps that led to the error and our support team will assist you as soon as possible!
How can I sign up to out of stock items on behalf of a customer on a POS device?
Yes, you can do that with the Swym POS Integration by adding the “Sign up for Back in stock in stock alerts” extension. Please contact Swym support to enable the same for your store.
Why does a product appear as available in the point of sale (POS) system, even though it is not in stock at the store?
Sometimes, the availability of a product may show as “available” in the POS app, even if it is not currently in stock at the physical store. This is because the inventory quantity in the POS app reflects what is available in the Shopify online store, and it may not necessarily match the actual stock available in the physical store.
When does the customer get alerted when a product is restocked?
When a product becomes available again and meets the threshold set by the store admin on the configuration page of the Swym Back in Stock Alerts app, the customer will receive an email notification. Automatic sending of alerts is supported on our Starter plan and above of the Swym Back in Stock Alerts app. You can find more details here.
What should I do if the extension crashes? What are the supported Shopify POS app versions?
If you’re experiencing crashes with the Shopify POS app, it’s possible that the app version you have installed is outdated. To fix this issue, you can check if you’re using the latest version of Shopify POS app by navigating to “More” > “Support” > “View device information” > “App version”. Typically, our extension tiles are configured to work with Shopify POS app version 8.12.0. If you’re not using the latest version of Shopify POS app, please update it to the latest version to ensure that our extension tiles work properly.
How can I get Recommendations turned on in my POS on the out of stock products?
You can do that by contacting Swym support to enable the recommendations for your store.
Need further assistance?
You can always reach out to us at [email protected].
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